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SSM Cardinal Glennon Improves Primary Care Physician Communications Process

Dear Physician Partners,

Over the past year, you have provided us valuable feedback regarding our primary care physician communications process. Some of the feedback shows that we have made progress, but other observations prove that we can not yet deem that progress a success. Because consistent communication remains a top priority at SSM Cardinal Glennon, we have made many changes that are reflective of your feedback. From patient admission to discharge, take a look at how we’ve improved our communication with you:

Primary Care Physician Communications Process

Click here or the image above to view/print a full size version.

We continue to make strides in communication, and we vow to make every effort to get it right. Since modifying the communications process last month, we’ve already heard from some of you. Dr. George Anderson of Preferred Pediatrics said, “I’ve had multiple patients admitted since Cardinal Glennon’s new communication process took effect, and I was notified promptly with each admission.”

Our commitment as a hospital is to provide the best medical care for our patients, and we know that notifying and informing you of patient admissions, discharges and changes in care are integral parts of fulfilling that responsibility. Your input regarding our communication is greatly appreciated and a significant factor in our continued improvement. Please contact any of us directly with your comments.


Sherlyn Hailstone, President

John Peter, MD, Medical Staff President

Robert Wilmott, MD, Chief of Pediatrics

Dennis Vane, MD, Chief of Surgery



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