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SSM Cardinal Glennon Pediatrics - Troy, MO 
 
SSM Cardinal Glennon Pediatrics - Troy, MO 

Back row: Dr. Max Burgdorf, Faith Stroud,
Dr. John Puetz.
Front row: Dr. Michelle Phillips, Dr. Christopher
Molitor, Kathleen Guerrien.

 

Thank you for choosing SSM Cardinal Glennon Pediatrics for your child’s health care needs.

We value the trust you've placed in us and we'll strive to meet your expectations for quality medical care.

The relationship between child, parent and pediatrician is a very important one that lasts for many years. Primary care pediatricians monitor kids' growth and development, give immunizations and screenings and treat illnesses and injuries for children from birth to 18 years old.

We'll work together with you on a common goal: Help your child grow into a healthy adult and thrive along the way!

Our practice is affiliated with SSM Cardinal Glennon Children’s Medical Center, where kids of all ages are treated by more than 288 physicians in more than 50 specialty areas. The medical center is affiliated with Saint Louis University Schools of Medicine and Nursing and is also a member of SSM Health Care St. Louis.

 

Jump to:

Meet the team Cancellations Directions and hours
Schedule an appointment Emergencies Billing and health insurance
New patient registration Prescriptions Contact us
All patient appointments Doctor/Patient relationship FAQ
Phone calls Referrals Additional resources

 

Meet the team

Max Burgdorf, MD

Christopher Molitor, MD

Michelle Phillips, MD

John Puetz, MD

Kathleen Guerrien, RN, MSN, CPNP

Faith Stroud, RN, CPNP

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Schedule an appointment

Hours

Monday   9 a.m. - 4:30 p.m.
Tuesday   9 a.m. - 4:30 p.m.
Wednesday    9 a.m. - 6:30 p.m.
Thursday    1 p.m. - 4:30 p.m.
Friday   9 a.m. - 4:30 p.m.

Important numbers

Office   636-462-5437
Fax   636-462-3001

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New patient registration

New patients are asked to arrive at the doctor’s office 15 - 20 minutes before the scheduled appointment to fill out new patient forms. Please bring your insurance card, and Social Security numbers for you and your child to complete the registration process.

We require all patients to show a photo I.D. at every visit to protect you from medical identity theft. Medical identity theft occurs when someone uses another person’s identity to falsely obtain health care benefits. The result can be medically and/or financially devastating to the victim.

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For all patient appointments

Our goal is to meet your family’s needs in a caring and efficient manner. We value your time and will make every effort to accommodate you as soon as possible.

  • When scheduling an appointment, please tell the scheduler everything you would like to be seen for so that the correct amount of time may be reserved for you.
     
  • Tell us if any of your contact numbers have changed. This is very important in case we need to contact you with test results, scheduling changes, etc.
     
  • Tell us if your insurance has changed so that we can correctly bill for your covered amount.
     
  • Be prepared to review your information and show your insurance card at every visit.
     
  • Bring a list of all medications your child is taking, including the dosage, to every visit.
     
  • If you have paperwork for us to fill out, please make sure you’ve completed as much as you can yourself prior to giving us the form.
     
  • If you need a school excuse, be sure to let your doctor know before he or she leaves the room.
     
  • Calls for sick patient appointments should be made early in the day, so that we can respond as quickly as possible.
     
  • Appointments for routine care and physicals are best arranged well in advance, preferably at the end of the previous appointment.

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Phone calls

Routine medical questions will be handled by calling our office during normal business hours. For your convenience, we have protocols to handle some problems over the phone. However, you may need to be seen in the office to properly diagnose and treat the problem. If you have questions, please feel free to call our office.

When calling

  • Please give your child’s full name, birth date, and as much information about the problem as possible, including temperature, medications taken and duration of illness.
     
  • In some cases, a registered nurse will answer your call. Please have a pencil and paper handy, as well as your pharmacy telephone number.
     
  • Because it is best for us to address your problems when we have access to your medical history and records, please limit your after-hours calls to those that you feel absolutely cannot wait until the office opens.

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Cancellations

Please call at least one day in advance if you will not be able to keep your appointment. We will do our best to coordinate another appointment for you, if necessary.

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Emergencies

  • If you have a life-threatening situation, call 911 or go directly to the nearest emergency room. 
     
    You can find a complete list of SSM Cardinal Glennon Emergency Rooms on our Close to Home page.
     
    In case of a medical emergency, there is a physician on call day and night. 
     
  • During business hours, please call our office. After hours, your call will be directed to the physician exchange. Emergency calls will be returned immediately.
     
  • Non-emergent calls will be returned as soon as possible. Please let the staff member answering the phone know if you feel your call is an emergency.
     
  • Please call the office during normal business hours for all routine medical questions. 

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Prescriptions

Please note, many times your physician will request a checkup to evaluate the patient’s progress before renewing the prescription.

  • If you have refills on your prescription, please call your pharmacy directly.
     
  • Medication renewals will be issued only during office hours, except in an emergency, so that we may review your medical record.
     
  • After hours renewals will be handled on an emergency case-by-case basis only.
     
  • Renewals will be provided for those conditions requiring you to take medication for an extended period of time.
      
  • Please contact your pharmacy several days before your prescription runs out so that your refill can be processed in time.

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Doctor/Patient relationship

Communication is the key to a good relationship with your child's physician. Don’t hesitate to ask your child's doctor any questions you or your child may have.

Your physician may want to discuss the following with you: current problems and symptoms, medical history, allergies, current medications and treatments, personal habits and recent lifestyle changes.

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Referrals

  • If you have been referred to a specialist and your insurance requires a formal referral, please give our office and your insurance company at least 48 hours to process the paperwork and obtain authorization.
     
  • After you have made an appointment with the specialist, please call our office and be ready to give your name and birth date, the name of the specialist, the date of the appointment, and the reason for the visit.
     
  • If you don't know whether or not your insurance requires a referral for specialty care, please contact your insurance company for guidance.
     
  • Any specialist visit that requires a referral must be authorized by your primary care doctor in advance.

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Directions and hours

SSM Cardinal Glenno Pediatrics - Troy
164 Professional Parkway
Troy, MO 63379

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Hours

Monday   9 a.m. - 4:30 p.m.
Tuesday   9 a.m. - 4:30 p.m.
Wednesday    9 a.m. - 6:30 p.m.
Thursday    1 p.m. - 4:30 p.m.
Friday   9 a.m. - 4:30 p.m.

Important numbers

Office   636-462-5437
Fax   636-462-3001
After hours   855-804-0457
(5 p.m. - 9 a.m.)  

A complete list of SSM Cardinal Glennon Close to Home locations can be found here.

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Billing and health insurance

We accept all major insurance plans inclduing:

  • Anthem Blue Cross
  • United Health Care
  • Coventry
  • Exclusive Choice
  • Medicaid

Payment for services, including applicable co-payments, is due at the time of your visit and will be collected on the day that you see the doctor.
 
We accept checks, Visa, and MasterCard. Unpaid charges are billed to you on a monthly statement and are due upon receipt. 

If you need to make arrangements for a payment plan, please call NextGen Practice Solutions at 314-989-0300. We will make every effort to work out a mutually satisfactory payment schedule.

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Contact us

Office   636-462-5437
Fax   636-462-3001
After hours   855-804-0457
(5 p.m. - 9 a.m.)  

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FAQ

Will a doctor come to the hospital when my baby is delivered? 

Our doctors do not make rounds at the hospital but your baby will be in excellent hands by the pediatrician on call. The electronic medical records (EMR) within SSM will have all of the information from the hospital delivery through discharge.

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Additional resources

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