Complex Medical Care Program

Through our services, we are able to help children and their families reduce:

• Average length of hospital stays
• Time needed in the critical care environment
• Number of emergency room visits

We understand the emotional and psychological strain of caring for a child with medical complexities. Our team is dedicated to strengthening the voice of your child and family throughout the process. We do this by respecting every child and nurturing all the positive factors that affect their health.

You will benefit from this program if you are:

• A family caregiver dealing with the stress of your child's numerous medical, psycho-social and developmental needs
• A health care provider collaborating to personalize and coordinate a child’s care
• A home health resource provider in need of a centralized, multidisciplinary team focused on medical complexity

Your family is at the center of everything we do. Our services include:

• Individualized care plans that we make accessible in different health care environments
• Coordination to ease your child’s transition between hospital, home, and community outpatient facilities
• Education to help you optimally deliver your child’s care once they get home
• Ongoing communication with family, primary care providers, and specialists
• Personalized emergency care for children with medical complexities through our Special Needs Tracking and Awareness Response System, or "STARS."

We typically care for children 14-years-old or younger, who have frequent or extended hospital stays and are not receiving coordinated care through another service. Our patients have a range of complex care needs, including:

• Are 14 years old or younger
• Have four or more subspecialists 
• Have frequent or extended hospital stays 
• Not receiving coordinated care through another service

Question 1: Do I still need a Primary Care Physician (PCP) outside of the Complex Medical Program?

Answer: Yes, you still need a PCP. Our multi-disciplinary team does not take the place of a child’s primary care physician or pediatrician. Our program is an opportunity for your child to be seen by multiple team members with different health care skills.

Question 2: Is CMCP an appointment scheduling service?

Answer: While our scheduler/care coordinator can assist in making appointments for your child, appointments must be with Cardinal Glennon providers either at CGCH or an offsite SSM affiliate. Multiple appointments are not guaranteed to be scheduled same day, but our team works hard to accommodate family’s schedules.