Online Bill Payment FAQs

What are my payment options online?

Is this website safe for credit card transactions?
 
Can I view my account balance online?
 
Is there a fee for making my payment online?

Billing FAQs

Who do I call if I have questions about my bill?

How can I receive a detailed copy of my bill?

Can I pay my bill over the phone?

What if I overpay and a refund is due?

What if there is a mistake on my bill?

Why have I received multiple bills?

How long do I have to pay my outstanding medical bills?

How will I know if my insurance company has paid my bill?

Why is my co-payment (co-pay) or deductible due at the time of service?

I haven’t been asked to pay before. Why now?

My child’s other parent is responsible for his/her health care.  Why do I have to pay the co-pay today?

If I pay my co-pay/deductible, will that be the end of my financial responsibility?

You are a not-for-profit religious organization.  Why are you concerned with collecting my co-pay or deductible?

What if I don’t have health insurance?

What if I can’t afford to pay what I owe the hospital?

If I don’t have insurance, can I still receive hospital services?

What if my insurance doesn't cover the entire cost of my care?

What should I do if I disagree with how much my insurance company has paid on my bill?

What are my payment options online?
Online payment though our site is possible by check or credit card.  Credit cards accepted include American Express, MasterCard, Discover, and VISA.  Payments will be processed within three (3) business days of receipt.

Is this website safe for credit card transactions?
Yes.  The transaction portion of this website is protected with the latest encryption software from GeoTrust, an industry leader in secure transaction software.

Can I pay my bill over the phone?
Yes. We accept check, debit or credit card payments (American Express, MasterCard, VISA or Discover) over the phone. We also offer automated payment service over the phone by calling 314-951-5571 or toll-free 1-866-470-5576 seven days a week, from 4a.m. to midnight. If you would like for a customer service representative to take your payment over the telephone we are available to help Monday through Friday from 8a.m. to 4p.m. by calling 314-989-3000 or toll-free 1-877-989-3100.

Can I view my account balance online?
No.  Online access to account information in not possible at this time.  If you have questions regarding your account balance or any other account-related topic, call 314-951-5571 or toll-free 1-866-470-5576.

Is there a fee for making my payment online?
No.  There is no fee for making a payment online.

Who do I call if I have questions about my bill?
Your final bill will not be submitted to your healthcare plan until 10 to 14 days after the last day that treatment was provided.  Any questions you have can be answered by contacting our billing office toll-free at 877-989-3100.

How can I receive a detailed copy of my bill?
To receive a detailed copy of your bill please call 314-951-5571 or toll-free 1-866-470-5576.

What if I overpay and a refund is due?
Once your insurance company has made final payment and your true overpayment is assessed, our billing office will refund the appropriate amount.

What is there is a mistake on my bill?
If you feel there is a mistake on your bill from SSM Health Care, please contact our billing department at 314-989-3000 to discuss.

Why have I received multiple bills?
We bill for the facility charges only. Physicians, Pathologists and Radiologists bill their professional services seperately.

How long do I have to pay my outstanding medical bills?
There is a due date on your bill. If you are not able to pay the entire amount of your bill at one time, we offer several programs to fit your needs. Please contact us at 314-989-3000 for further details.

In addition, we offer Financial Assistance which can discount services for those experiencing financial hardship.

How will I know if my insurance company has paid my bill?
The first statement from SSM will show any balances paid by your insurance.  Subsequent bills will not show payments from your insurance.  If you have lost your first statement, please call 314-951-5571 or toll-free 1-866-470-5576.

Why is my co-payment (co-pay) or deductible due at the time of service?
Per your contract with your health insurance company, you may be responsible for up-front payments.  If you have questions concerning your responsibility, please call the customer service number on the back of your insurance card.

Please realize that the co-pay is only a small portion of the actual cost of your hospital visit.  But its collection at the time of service is an obligation your insurance carrier expects as part of your cost-sharing coverage agreement.

I haven’t been asked to pay before. Why now?
We are required to collect your co-pay that is set by your insurance company at time of service.

My child’s other parent is responsible for his/her health care.  Why do I have to pay the co-pay today?
We understand that you may have an agreement with your child’s mother or father.  We will be happy to give you a receipt so that you can ask them for reimbursement. Please ask for this receipt at the time of service.

If I pay my co-pay/deductible, will that be the end of my financial responsibility?
Co-payment/deductible amounts are determined by the agreement you have with your healthcare plan.  Depending on the procedure(s) you have done and the contract you have with your insurance company, there may be unforeseen changes which you may be responsible for.

You are a not-for-profit religious organization.  Why are you concerned with collecting my co-pay or deductible?
Our primary function is to provide care to you.  We are only collecting what you have agreed to pay when you signed up with your health plan.

What if I don’t have health insurance?
You will receive a self-pay discount on your final bill.  We will also provide you with information on financial assistance and Medicaid.

What if I can’t afford to pay what I owe the hospital?
The treatment provided to you was a necessary part of your treatment plan.  There are many payment plans available to you.  Our customer service representative will discuss with you which plan is most appropriate for you.  Our goal is to provide you with information and flexibility to ease any worry you may have about your bills.

If I don’t have insurance, can I still receive hospital services?
As a Catholic health care ministry dedicated to the communities we serve, SSM Health Care-St. Louis has provided exceptional health care services to our patients ― regardless of their ability to pay ― since 1872.  By satisfying certain eligibility requirements, patients can receive full financial assistance.  If you have met these criteria, your medical treatment will be provided free of charge. All medical expenses from this hospital visit will be covered by SSM Health Care. No payment is expected.

Some patients who meet eligibility requirements express a desire to cover part of the cost of their care with a voluntary contribution.  If you wish to do so, please call us at 314-989-3000.

What if my insurance doesn't cover the entire cost of my care?
Insurance does not always cover an entire medical bill. If you are having difficulty paying the full amount of your bill, we can help establish a payment plan.  If you feel you qualify for financial assistance, patients can receive financial assistance.  Please contact our billing department at 314-989-3000 to discuss payment plans or eligibility for financial assistance.

What should I do if I disagree with how much my insurance company has paid on my bill?
If you have questions regarding payment, call your insurance company for an explanation of payment. If the insurance company finds that an error was made, note the information and whom you talked to at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an "appeal" with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.