Helpful Visitor Information

Welcome to SSM Health Cardinal Glennon Children's Hospital

All visitors should check in at the security desk, located in the emergency department lobby, to receive a visitors pass. Take a virtual tour of the hospital to view our state-of-the-art facilities.

Information for Visitors

Frequently Requested Numbers

Hospital Operator
314-577-5600

Emergency Department
314-577-5666

Appointment Line for a Specialist
314-577-5666

Danis Pediatric Center
314-577-5666

Cardinal Glennon Virtual Care
Start a Video Visit


Additional Numbers

Administration
314-577-5613

 

Billing Customer Service
855-989-6789
Pay Bill Online

Cardinal Glennon Foundation
314-577-5605

Hospital Imaging
314-577-5652

Human Resources
314-577-5389

Marketing
314-577-5615

Medical Records
314-577-5600
How to Request

Pastoral Care
314-577-5600, ext. 1168

Public Relations/Media Inquiries
314-577-5693

Social Services
314-577-5697

Ethics Committee
Dial 0 from a hospital phone

Third Party Liability/Work Comp Service
888-989-2751

We recognize that you are a vital partner in the healing of your child and invite you to visit at any time of day to support their recovery goals.

  • All visitors should check in at the front desk in the main lobby to receive a visitor's pass. Visitors age 18 and over must present a valid photo ID.
  • Those who are experiencing cold or flu symptoms (fever, chills, cough, sore throat, headache, body aches) are asked not to visit.
  • Additional restrictions or the use of face masks may apply in certain high-risk areas where patients have compromised immune systems.
  • Interpreters and/or clergy may be at the bedside in addition to the below limitations with department leader approval

Department-Specific Visitor Guidelines

Inpatient Visitors (2N, 2S, 3S, 4N, TCU)

  • 2 adult visitors allowed at the bedside.
  • Siblings are allowed to visit when accompanied by an adult.
    • No sibling visitors after 8 pm.
  • Overnight visitors must be at least 18 years old.

NICU & PICU Visitors - Critical Care Unit

  • 2 adult visitors allowed at the bedside.
  • Sibling visitors require approval from a department leader.
    • Approved sibling visitors must always be accompanied by a responsible adult.
    • No sibling visitors after 8 pm.

Emergency Room Visitors

  • 2 adult visitors allowed at the bedside.
  • Sibling visitors require approval from the department leader.
    • Approved sibling visitors must always be accompanied by a responsible adult.
    • No sibling visitors after 8 pm
  •  Visitors are allowed access to the main hospital to visit the Café as needed.

Surgical/Procedural Visitors

  • 2 adult visitors allowed at the bedside. 
  • Sibling visitors are allowed in waiting areas but not at the bedside to ensure safety and avoid overcrowding.

Outpatient Visitors - Ambulatory

  • 2 individuals may accompany the patient to their visit (does not include home health provider).
  • Additional sibling/adult visitors require approval from the department leader.
    • Approved sibling visitors are required to always be accompanied by a responsible adult.
    • No sibling visitors after 8 pm

Café at Glennon

Offering casual dining, in a comfortable atmosphere, with special serving stations for every taste, the Café @ Glennon is located on the first floor of the main tower and serves breakfast, lunch and dinner daily. Cash, credit and debit (Visa and MasterCard) are accepted for payment.

Café Hours

Monday through Friday
Breakfast: 6:15 am - 10 am
Lunch: 10:45 am - 2 pm
Dinner: 4 pm - 7:30 pm

Saturday, Sunday and Holidays
Breakfast: 8 am - 10 am
Lunch: 10:45 am - 2 pm
Dinner: 4 pm - 7 pm

Starbucks

The coffee shop is located on the ground floor by the main entrance to the hospital and serves specialty coffees, teas, fruit smoothies, simply-to-go salads, sandwiches, fresh baked pastries and cookies. Cash, credit, and debit cards (Visa and MasterCard) are accepted for payment.

Starbucks is open Monday through Friday from 6:30 am - 5 pm.

Vending

Vending machines are located on the first floor in the main tower of the hospital. Machines offers a variety of snack items. Vending is available 24 hours, seven days a week.

Our gift shop is located in the atrium, just inside the main entrance. The shop offers a wide selection of gifts, toys, snacks, books and necessities that you may have forgotten.

Gift Shop Hours

Monday through Thursday: 8 am - 4 pm
Friday: 7 am - 3 pm
Saturday and Sunday: Closed


Flowers and non-latex balloons can be sent to individual rooms. Order directly through a flower vendor in the St. Louis area and include the room number. 

 

The chapel is located on the first floor and is open 24 hours a day. All faiths are welcome.

Mass is held at 11:30 am Monday through Friday and at 9 am on Sunday.

A chaplain is available 24 hours a day. You may ask your doctor or nurse to contact us, ask the hospital operator to contact a chaplain or call our office directly at 314-268-2700, ext. 1168. You can also dial 1168 from any hospital phone.

How Can a Chaplain Help?

  • Listening to your story
  • Helping you identify spiritual needs and issues
  • Praying with you or for you
  • Offering prayer, scripture, sacraments, worship services
  • Assisting with ethical decisions
  • Helping in contacting your pastor, minister, rabbi or imam
  • Assisting as you explore your own beliefs, coping mechanisms and support systems
  • Helping you maintain your spiritual strength while here
  • Offering support as you make a loving decision for your child

Prayer Request Book

Outside the chapel is a book where parents, family and friends sign the names of loved ones and their special requests.

At SSM Health Cardinal Glennon Children's Hospital we understand there are times where you might have to travel with a loved one while they receive services at one of our hospitals. We've complied a list of conveniently located hotels near Cardinal Glennon to make this time away from home a little easier.

Aloft St. Louis Cortex
4245 Duncan Ave.
St. Louis, MO 63110
Rates: $119/night; $35/night parking fee
314-639-0050

Pear Tree Inn (near Union Station)
2211 Market St.
St. Louis, MO 63104
Rates: $99/night; Pets additional $10/night
314-241-3200

Holiday Inn Express St. Louis
4630 Lindell Blvd., St. Louis, MO 63108
Rates: $92/night - $5/night parking fee
314-631-4900

HavenHouse St. Louis
1973 Craigshire Road
St. Louis, MO 63146
$65/night
314-434-5858

Home2 - Suites by Hilton
920 S. Taylor Avenue, St. Louis, MO 63110
Ideal for long-term stays
Rates: Begin at $109 and steps down as duration of stay increases (two weeks @ $99, One month @$89) 
314-531-4446

St. Louis City Center Hotel 
400 S. 14th St.
St Louis, MO 63103
Rates: $79/night; Suite upgrade $119/night
Complimentary breakfast 6:30 to 9am,  7 - 11am on weekends)
314-231-5007

Ronald McDonald House
3450 Park Avenue
St. Louis, MO 63104
314-773-1100

The Ronald McDonald Family Room

The Ronald McDonald Family Room is located on the fifth floor in the main tower of SSM Health Cardinal Glennon Children's Hospital. We’re open 9 am - 9 pm, daily. This space provides a relaxing home away from home for patients' families and guests. Features include:

  • Kitchen with refrigerator, oven and microwave
  • Beverages and snacks
  • Computers and free WiFi
  • Shower and laundry facilities
  • Comfortable couches and television
  • Dining and play areas

Ronald McDonald House

If patients’ families need a place to stay overnight, the Ronald McDonald House is located two blocks from the hospital. The Ronald McDonald House offers qualifying out of town families a place to sleep, do laundry and eat hot meals. Call 314-577-5697 for more information about the Ronald McDonald House.

Ronald McDonald House
3450 Park Avenue
St. Louis, MO 63104
314-773-1100

Parking & Driving Directions

After turning into the main driveway, accessible parking for children and families in wheelchairs, or with other special needs, is located to the right. Accessible parking is free.

Download our campus map to help navigate the hospital or stop by our information center when you first enter the main tower.

Download Map Here
Get driving directions to SSM Health Cardinal Glennon Children's Hospital

Visitor Parking

Once you turn into the main driveway, parking for visitors is located in and around the parking garage to your left. Visitor parking is free with security on site 24/7. Typically, spots closest to the main building are left open for families of children in the Emergency Room.

Picking Up or Dropping Off

The circle drive is reserved for those picking up and dropping off patients and families. Please do not leave your vehicle unattended in the circle drive.

Public transit options are available in this area.

Visit metrostlouis.org for maps and schedules. View the Grand Station schedule and check out the available bus routes.

Select Location